Last updated: July 5, 2025
At Hexiara, your privacy is very important to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit or make a purchase on hexiara.com (the βSiteβ).
By using our Site and Services, you agree to the practices described in this Privacy Policy. If you do not agree, we recommend you stop using our Site and Services.
π Changes to This Privacy Policy
We may update this Privacy Policy occasionally to reflect changes in our practices, legal requirements, or operational needs. Any updates will be posted here with a new βLast updatedβ date. Please check this page regularly to stay informed about how we handle your personal information.
π What Information We Collect
We collect personal information from you to provide and improve our services. This may include:
π Information You Provide Directly
When you use our Site or interact with us, you may give us:
- Your contact details: name, email address, phone number, and shipping/billing address.
- Account details: username, password, and security question answers (if you create an account).
- Order details: payment information, order history, and delivery preferences.
- Support messages: details you provide when contacting customer service.
This information helps us deliver your orders, manage your account, and assist you with any queries.
π Information Collected Automatically
When you browse our Site, we automatically collect:
- Your IP address, browser type, device details, and operating system.
- Details about how you interact with our website, such as pages visited, time spent, and links clicked.
- Cookies and similar technologies to improve your shopping experience and personalize content.
This data helps us understand how visitors use our website and allows us to make improvements.
π Information from Third Parties
We may receive information about you from trusted partners like:
- Payment processors to handle your payments securely.
- Shipping providers to deliver your purchases.
- Marketing partners to show relevant ads and offers.
This ensures we can process your orders smoothly and enhance your shopping experience.
π‘ How We Use Your Information
We use your personal information for the following purposes:
- π To process and deliver your orders
- ποΈ To create and manage your account
- π’ To send you important updates and promotional offers (you can opt out anytime)
- π To detect and prevent fraudulent activities
- π To analyze and improve our websiteβs performance and customer service
Your information is only used for purposes that are necessary to run our business and provide you with a seamless shopping experience.
πͺ Cookies and Tracking Technologies
We use cookies and similar tools to:
- Remember your preferences and login details.
- Show you personalized content and ads.
- Analyze how visitors interact with our Site.
You can manage cookies in your browser settings. However, disabling them may affect your browsing experience on our Site.
π€ Sharing Your Information
We only share your personal information with trusted partners to provide our services:
- π¦ Shipping providers to deliver your purchases
- π³ Payment processors to securely process your transactions
- π Marketing partners to show you relevant offers (if you opt-in)
- π οΈ Service providers for IT, analytics, and customer support
We do not sell your personal data to anyone.
π‘οΈ Your Rights
Depending on your location, you may have rights regarding your personal data:
- π₯ Access your data: Request a copy of the information we hold about you.
- ποΈ Delete your data: Ask us to delete your information.
- βοΈ Correct your data: Update inaccurate or incomplete details.
- π« Opt-out of marketing: Unsubscribe from promotional emails anytime.
To exercise your rights, contact us at hexiara.com@gmail.com.
πΆ Childrenβs Privacy
Our Site is not intended for children under 16 years of age. We do not knowingly collect personal data from children. If you believe a child has shared personal information with us, please contact us to have it removed.
π International Users
If you are accessing our Site from outside your country, please note your data may be transferred and stored in other countries, including countries with different privacy laws.
π Contact Us
For questions about this Privacy Policy or your personal information:
π§ Email: hexiara.com@gmail.com
π Website: https://hexiara.com/contact-us/